Our cases are warranted against failures in materials or workmanship for up to one year from date of purchase. Please continue to read the entire warranty as there are a number of specific situations when our cases are not covered. We will repair or replace, at our discretion, wooden, fiberglass, and carbon fiber cases that are less than satisfactory. There are specific and unique parameters for fiberglass and carbon fiber case construction warranties.
Fiberglass cases are not for everyone. You must consider the general use, needs, and situations in which a fiberglass case will be used. Fiberglass cases demand extra care in handling and that is why we make and provide protective soft material bags. Please take time to research the inherent material qualities of all fiberglass case construction. Because of the fragile nature of fiberglass finish in comparison to our standard cloth covered cases, coverage of fiberglass cases will only be in effect if the soft material cover is used and are warranted against failures in materials or workmanship for up to one year from date of purchase with proof of purchase. We emphasize the special care necessary so that you may make the best decision for yourself. Although we have a great service history with our shops and violin makers, no one should assume warranty coverage until we confirm that coverage through both your dealer and through a visual inspection. All warranty claims must go through the original dealer from whom you bought your case. Bobelock Cases will not accept responsibility for any unsolicited returns and have the right to refuse service or warranty claims if not all factors are valid.
Once the approval has been received from a representative of Bobelock Cases, then you are responsible for shipping the case to us. We realize that you may only have one case for your instrument and so our turnaround is usually one or two days in the shop. We will ship it back to you as soon as possible. However shipping takes time and so you may wish to arrange with your violin shop to borrow a loaner case while your Bobelock case is en route.
If you believe that your case is defective because of workmanship, then you will need to follow the following steps. These steps will streamline the process and time required to get your case fixed and returned to you.
1. Provide a written explanation of the problem.
2. Include your name, address, and phone. No P.O. boxes please.
3. Contact the place of purchase and verify when you purchased the case with a copy of your receipt. Do not send the original.
4. Your dealer will tell you where to send it.